Banner News

November 27, 2019


MB – The Board of Directors of Access Credit Union and Crosstown Civic Credit Union are pleased to announce that they have recently engaged in discussions regarding the potential for a merger between the two organizations.

Access and Crosstown Civic have completed some initial reviews that clearly indicate such a partnership would provide greater value for their respective members, employees and communities. Over the next couple of months, the credit unions will develop a more detailed business case for each board to review and determine if they will recommend the proposed merger to their memberships.

As part of their continuing due diligence, each credit union will encourage broad participation by engaging their employees and members prior to making any formal decision.

“We know that mergers are happening at a rapid pace and that they are key to the long-term success of the Manitoba credit union system,” notes Curt Letkeman, Chair of the Board of Directors of Access Credit Union. “In Crosstown Civic, we have found a common heritage based on cooperative principles and we are similar-sized organizations that we believe will benefit our members.”

“We are very excited about the potential of this partnership as both credit unions have a strong commitment to putting the needs of our members first,” added Ingrid Loewen, Chair of the Board of Directors for Crosstown Civic Credit Union. “We are in the early stages of exploring a merger and look forward to the next step – confirming our positive assumption as we work to develop an in-depth business case. We will continue to engage and inform our members as things progress and confirm our final recommendation to the members as soon as we are able.”

Following completion of the due diligence process, if both Boards of Directors choose to recommend a merger, they will seek membership approval in the Spring of 2020.

About Access Credit Union
Access Credit Union serves Southern Manitoba with 17 branches, 260 employees, over $3.1 billion in assets under administration, more than 54,000 members, and is the fourth largest credit union in Manitoba.

For more information about Access Credit Union, please visit

About Crosstown Civic Credit Union
Crosstown Civic Credit Union serves Winnipeg with 9 branches, 160 employees, over $2.6 billion in assets under administration, more than 31,000 members, and is the fifth largest credit union in Manitoba.

For more information about Crosstown Civic Credit Union, visit

Media Contact
All media inquiries should be forwarded to Access and Crosstown Civic Credit Union Corporate Offices.

Adam Monteith
VP Marketing
Access Credit Union
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Access CU


Dawn Borges
Director, Member & Employee Experience
Crosstown Civic Credit Union
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Crosstown Civic CU

accelerate financial forward togetherWe were able to complete our conversion activities over the weekend of July 19 successfully. Online Banking, Mobile Web and Telephone Banking services are all live. The mobile app will be available for download again between July 24 and 26, or anytime thereafter.

Our Member Solutions Centre is open today from 8 AM to 8 PM to support our members through banking system upgrade questions. We are experiencing higher than normal call wait times. Our representatives are doing their best to help our members in a timely matter.

Please check out for a number of quick solutions to common challenges related to our banking system conversion.

We would like to thank our members for their continued patience and support throughout this project.

We look forward to continuing Forward, Together.

We launched our Member Solutions Centre to offer extended hours and Saturday service.

At AcceleRate Financial, we’re always looking for ways to deliver an improved member experience. When our members asked for improved accessibility and convenience, we took that to heart. We are thrilled to introduce The Member Solutions Centre (MSC). The MSC is based at the corporate office of our parent company, Crosstown Civic Credit Union, and is staffed with trained and experienced employees. This phone and web-based support team provides members with the option to do much of their banking over the phone or via email as the MSC can service many of the basic transactions. Extended hours and remote assistance give our members more options and more accessibility. It’s service when you need it, how you prefer to receive it.

Here’s what you can expect from your Member Solutions Centre:

  • Extended Hours: Monday to Friday 8:00 AM to 6: 00 PM and Saturdays 9:00 AM to 3:00 PM. We’re here to support you, even after your branch closes.
  • Transactions: Most transactions, account updates — it’s all just a phone call away.
  • Online Technical Support: all your online banking-related questions answered with on-demand, online technical support.
  • Guaranteed Live Answer: you’re guaranteed to speak to a live, in-person employee – no bots, no problems.

Here’s what your Member Solutions Centre can do you for you when you call in:

  • Make general inquiries and changes to your account (account balance, canceling a debit card, changing account package, etc.).
  • Update your account information.
  • Provide support for any of our online tools.

How to Contact the Member Solutions Centre:

Local Phone: 204-942-1277
Toll-Free Phone: 1-866-941-6356
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Monday to Friday 8:00 AM – 6:00 PM
Saturday 9:00 AM – 3:00 PM

At AcceleRate Financial, we work hard to keep our service fees low. We regularly check our fees to make sure they:

  • Provide value to our members
  • Are affordable and comparable to fees charged by other local financial institutions
  • Cover our costs to provide our services

Our latest review led to some changes to our service fees for some of our personal and business accounts.  

These service fee changes will be effective on July 22, 2019.

Intra-Account Transfers

(via phone)


AcceleRate Financial Savings


July 22

Full Service

Account Benefits

Accelerate Savings



  • FREE if complete the intra-account transfer through online, mobile or automated telephone banking



Exceptional Service

AcceleRate Financial is committed to providing our members with excellent service and support. If you have any questions, comments or concerns, please contact our member services support centre.


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If your AcceleRate card has been lost or stolen, please call immediately to cancel access to your card.


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