A new way for our members to connect
We launched our Member Solutions Centre to offer extended hours and Saturday service.
At AcceleRate Financial, we’re always looking for ways to deliver an improved member experience. When our members asked for improved accessibility and convenience, we took that to heart. We are thrilled to introduce The Member Solutions Centre (MSC). The MSC is based at the corporate office of our parent company, Crosstown Civic Credit Union, and is staffed with trained and experienced employees. This phone and web-based support team provides members with the option to do much of their banking over the phone or via email as the MSC can service many of the basic transactions. Extended hours and remote assistance give our members more options and more accessibility. It’s service when you need it, how you prefer to receive it.
Here’s what you can expect from your Member Solutions Centre:
- Extended Hours: Monday to Friday 8:00 AM to 6: 00 PM and Saturdays 9:00 AM to 3:00 PM. We’re here to support you, even after your branch closes.
- Transactions: Most transactions, account updates — it’s all just a phone call away.
- Online Technical Support: all your online banking-related questions answered with on-demand, online technical support.
- Guaranteed Live Answer: you’re guaranteed to speak to a live, in-person employee – no bots, no problems.
Here’s what your Member Solutions Centre can do you for you when you call in:
- Make general inquiries and changes to your account (account balance, canceling a debit card, changing account package, etc.).
- Update your account information.
- Provide support for any of our online tools.
How to Contact the Member Solutions Centre:
Local Phone: 204-942-1277
Toll-Free Phone: 1-866-941-6356
Monday to Friday 8:00 AM – 6:00 PM
Saturday 9:00 AM – 3:00 PM
Notice of upcoming service fee changes
At AcceleRate Financial, we work hard to keep our service fees low. We regularly check our fees to make sure they:
- Provide value to our members
- Are affordable and comparable to fees charged by other local financial institutions
- Cover our costs to provide our services
Our latest review led to some changes to our service fees for some of our personal and business accounts.
These service fee changes will be effective on July 22, 2019.
AcceleRate Financial Savings
Get ready for our banking system conversion 2019
We are updating our banking system this July to serve you better. Conversion weekend is July 19-22, 2019.
We’re working hard to minimize inconvenience to our members; however, there will be some impact to you during and after the banking system conversion weekend, which will be occuring July 19-22, 2019.
What we’re doing to prepare:
A website support hub will be launched in June. It will host all the information and resources you need to prepare for conversion weekend. More information will be communicated within the next month. We will also be launching a Member Solutions Centre, extending support services to members via phone, which will launch in the coming months as well.
What you can do to prepare:
Open all mail from us for further details about how the banking system conversion may affect you and what you need to do to prepare. This may include letters, newsletters, statement slips, direct mail postcards, and guides.
We apologize for the potential inconvenience and thank you for your patience as we update our system in order to better serve you.
Stay alert and protect yourself from fraudsters
In today’s digital landscape, fraud is a real threat. At AcceleRate Financial, we take protecting your money and information seriously Our banking system, hosted by our parent company Crosstown Civic Credit Union, follow the highest internationally recognized security standards, and we use protective firewalls and authentication procedures to keep you safe. But fraudsters are out there – and they are trying harder than ever to get your information and money.
1. a person who commits fraud, especially in business dealings.
They’re real people, and they’re out there looking for victims and ways to get money. More often we hear about fraudsters targeting the public online or by phone, but did you know they can target you in person or through the mail? Everyone is a target, and every year, thousands of Canadians lose millions of dollars to these thieves.
You can fight fraud. Follow these tips to strengthen your defense against fraudsters:
- Be wary of links. Fraudsters often disguise themselves. Be careful clicking links from emails – especially if it leads to a log in page. Please contact us if you ever receive a suspicious-looking email from Crosstown Civic.
- Different website, different password. Don’t use the same password for more than one site. If a criminal finds out one password, they may try using it to log in to other website. Make your passwords hard to guess, never share or save them, and update them regularly.
- Always logout, and clear your cache regularly. Always exit online banking using the logout button and never leave your financial business unattended. Don’t auto-save your passwords to your browser and clear your cache regularly to erase any saved information.
- Don’t trust public Wi-Fi. Fraudsters can easily get to your information through public Wi-Fi and public computers. Never conduct financial transactions or access your accounts over public Wi-Fi.
- Monitor your accounts. Keep an eye out for suspicious activity, and report anything unusual. Learn how to detect unethical business practices so you can to protect yourself.
The Canadian Anti-Fraud Centre, managed by the RCMP, the Competition Bureau, and the Ontario Provincial Police, has plenty of information on fraud and fraud detection. For resources, and to stay up to date on the latest news in fraud scams, visit www.antifraudcentre.ca. View their calendar of activities for the month.
You can also pick up a free copy of the Little Black Book of Scams in any of our branches. This booklet includes 12 of the most common scams currently targeting Canadians. It is filled with tips and tricks on how to protect yourself, and what to do if you get scammed. Can’t get to a branch? Check out the digital version.
You work hard for your money. Don’t let a fraudster get a hold of your funds; protect yourself, and protect your earnings.