Digital Banking Upgrade: How to Prepare

: Published: 24 March 2021

We are launching our new online banking platform on June 17th, 2021!

Access Credit Union and Crosstown Civic Credit Union (AcceleRate Financial's former parent company) officially merged on January 1st, 2021. Having successfully integrated banking system databases the weekend of May 7th, 2021, we are now preparing to upgrade to an all-new digital banking experience for Access and AcceleRate members.

Features to look forward to include:

Account and security alerts
Device controls
Biometric authentication
Favourite transaction shortcuts
Customizable layout

Important: Update your contact information before June 14th

Please update your email and mobile phone number with us—it's the most important action you can take to prepare for the new banking platform. Easily update your contact information in a few minutes using one of the following secure methods:

How to prepare for the upgrade:

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Update your mobile phone number or email address // Before June 14th
When you sign in to the new banking platform for the first time, your mobile phone number or email address is used to help verify your identity along with new security features. Please note, if we do not have your current mobile phone number or email on file, you may have to call us before logging in to the new digital banking platform. Update your contact information in a few minutes using one of the methods listed above.
Verify your current Personal Access Code (PAC) // Before June 16th
The first time you log in, the new platform will require the same PAC (password) you currently use for online banking or our app. If you haven’t logged in for a while, please take a moment to log in today to ensure you remember your password. If you need to reset it, call us at 1.877.700.2736
Take note of your member-to-member transfer contacts // Before June 16th
Member-to-member transfers allow you to send funds directly to another AcceleRate Financial member. While this feature will continue to be available in the new digital banking platform, your recipients’ account information will not move over during the transition. To use this feature after we launch, you will need to re-enter each 12-digit account number for your recipients, so we recommend that you make note of them now by reviewing your account statements or contacting your intended recipients.
Complete any sending or accepting of Interac e-Transfers® // Before June 16th at 7:00 p.m. CDT
Remind your e-Transfer recipients to accept their funds before 7:00 p.m. CDT on June 16th. All pending transfers will automatically be cancelled and funds will be redeposited into the members’ account. Pending transactions cancelled after 7pm on June 16th will need to be set up after the mobile and online banking upgrade.

Members’ Interac e-Transfer profile, history, and recipient list are expected to carry forward to the new database (with the exception of pending e-Transfers).

However, as a back-up measure we recommend the following:

- Make a list of, print, or screenshot all e-Transfer recipient email addresses
- Screenshot and save/print your e-Transfer history
- Clean up your e-Transfer list and delete any recipients that you are no longer using
Try our easy-to-follow interactive demos
Whether you do your daily banking from your computer or mobile phone, try our interactive demo tutorials to get familiar with the most common features and settings.

>> DOWNLOAD YOUR PREPARATION CHECKLIST HERE.

Frequently Asked Questions

Will I need a new mobile app? +

Yes, you will need to either download or update the mobile app. If you use the mobile app on an Apple device, you will need to update the app to access mobile banking starting June 17th. If you are set up for automatic updates, there will be nothing further for you to do. If you are not, you will need to manually update it in the App Store. If the update process doesn't work for you, please delete the existing app and re-download it. Search for "Access CU" or use this direct link: https://apps.apple.com/ca/app/id765990951. If you use an Android device, you will need to install the new app from the Google Play Store. Search for “Access CU” or access it via this direct link: https://play.google.com/store/apps/details?id=com.celero.access.
Will I need to reset my password? +

Your online banking password will reset when our new platform launches. You will need to set up a new username and password when you login to the new system for the first time. Your password must have at least 10 characters minimum and up to 35 characters maximum; at least one upper case letter; and at least one lower case letter; at least one number. Special characters are optional
What is two-factor authentication? What are authentication codes? +

Two-factor authentication is an electronic security function in which a user is granted access to a feature or transaction only after successfully providing two distinct forms of identification. Once you use your password to log in to online banking or the mobile app, we use authentication codes as an added layer of security for key transactions. These codes are sent to your email or mobile phone and must be input into the platform when prompted.
I didn’t receive a verification code to my email – what do I do? +

First, check your spam or junk folder. If you don’t find it, click resend the code on your confirmation screen to try again.
Can I change my username? +

No, once you’ve chosen a username, you won’t be able to change it.
I forgot my username – how do I sign in? +

You can sign in using your debit card number in place of your username and you can contact us to assist with recovering your username

View all FAQs

Still have a question?

Call our toll-free digital banking upgrade support number: 1.877.700.2736

Email our Member Solutions Centre: This email address is being protected from spambots. You need JavaScript enabled to view it.