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accelerate financial forward togetherWe were able to complete our conversion activities over the weekend of July 19 successfully. Online Banking, Mobile Web and Telephone Banking services are all live. The mobile app will be available for download again between July 24 and 26, or anytime thereafter.

Our Member Solutions Centre is open today from 8 AM to 8 PM to support our members through banking system upgrade questions. We are experiencing higher than normal call wait times. Our representatives are doing their best to help our members in a timely matter.

Please check out for a number of quick solutions to common challenges related to our banking system conversion.

We would like to thank our members for their continued patience and support throughout this project.

We look forward to continuing Forward, Together.

Exceptional Service

AcceleRate Financial is committed to providing our members with excellent service and support. If you have any questions, comments or concerns, please contact our member services support centre.


Lost or Stolen Member Card?

If your AcceleRate card has been lost or stolen, please call immediately to cancel access to your card.


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