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Access Credit Union and Crosstown Civic Credit Union (AcceleRate Financial's former parent company) officially merged on January 1st, 2021. We are now in the process of integrating our operations and banking system.

You'll receive more communication as we get closer to the technical integration later in the year, but it's never too early to get prepared.

Please update your email and mobile phone number with us—it's the most important action you can take to prepare for the new banking platform.

When you sign in to the new banking platform for the first time, your email address or mobile phone number is used to help verify your identity along with new security features. Ensuring that we have your correct email address in our system will also help us keep you updated about what’s changing and when.

Please call us now at 1.888.954.9543 to update your information.

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AcceleRate Financial is committed to providing our members with excellent service and support. If you have any questions, comments or concerns, please contact our member services support centre.


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If your AcceleRate card has been lost or stolen, please call immediately to cancel access to your card.


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