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We are updating our banking system to serve you better

We’re moving to a new banking system this summer. We’re working hard to minimize inconvenience to our members; however, there will be some impact to you during and after the banking system conversion weekend, which will be occuring July 19-22, 2019.

What we’re doing to prepare:

A website support hub will be launched in June. It will host all the information and resources you need to prepare for conversion weekend. More information will be communicated within the next month. We will also be launching a Member Solutions Centre, extending support services to members via phone, which will launch in the coming months as well.

What you can do to prepare:

Open all mail from us for further details about how the banking system conversion may affect you and what you need to do to prepare. This may include letters, newsletters, statement slips, direct mail postcards, and guides.

We apologize for the potential inconvenience and thank you for your patience as we update our system in order to better serve you.

Exceptional Service

AcceleRate Financial is committed to providing our members with excellent service and support. If you have any questions, comments or concerns, please contact our member services support centre.

 

Lost or Stolen Member Card?

If your AcceleRate card has been lost or stolen, please call immediately to cancel access to your card.

Canada/US:
877-764-3693

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