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We launched our Member Solutions Centre to offer extended hours and Saturday service.

At AcceleRate Financial, we’re always looking for ways to deliver an improved member experience. When our members asked for improved accessibility and convenience, we took that to heart. We are thrilled to introduce The Member Solutions Centre (MSC). The MSC is based at the corporate office of our parent company, Crosstown Civic Credit Union, and is staffed with trained and experienced employees. This phone and web-based support team provides members with the option to do much of their banking over the phone or via email as the MSC can service many of the basic transactions. Extended hours and remote assistance give our members more options and more accessibility. It’s service when you need it, how you prefer to receive it.

Here’s what you can expect from your Member Solutions Centre:

  • Extended Hours: Monday to Friday 8:00 AM to 6: 00 PM and Saturdays 9:00 AM to 3:00 PM. We’re here to support you, even after your branch closes.
  • Transactions: Most transactions, account updates — it’s all just a phone call away.
  • Online Technical Support: all your online banking-related questions answered with on-demand, online technical support.
  • Guaranteed Live Answer: you’re guaranteed to speak to a live, in-person employee – no bots, no problems.

Here’s what your Member Solutions Centre can do you for you when you call in:

  • Make general inquiries and changes to your account (account balance, canceling a debit card, changing account package, etc.).
  • Update your account information.
  • Provide support for any of our online tools.

How to Contact the Member Solutions Centre:

Local Phone: 204-942-1277
Toll-Free Phone: 1-866-941-6356
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Hours:
Monday to Friday 8:00 AM – 6:00 PM
Saturday 9:00 AM – 3:00 PM

Exceptional Service

AcceleRate Financial is committed to providing our members with excellent service and support. If you have any questions, comments or concerns, please contact our member services support centre.

 

Lost or Stolen Member Card?

If your AcceleRate card has been lost or stolen, please call immediately to cancel access to your card.

Canada/US:
877-764-3693

Accelerate Debit Card