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accelerate financial forward togetherWe were able to complete our conversion activities over the weekend of July 19 successfully. Online Banking, Mobile Web and Telephone Banking services are all live. The mobile app will be available for download again between July 24 and 26, or anytime thereafter.

Our Member Solutions Centre is open today from 8 AM to 8 PM to support our members through banking system upgrade questions. We are experiencing higher than normal call wait times. Our representatives are doing their best to help our members in a timely matter.

Please check out cccusupport.com for a number of quick solutions to common challenges related to our banking system conversion.

We would like to thank our members for their continued patience and support throughout this project.

We look forward to continuing Forward, Together.

We launched our Member Solutions Centre to offer extended hours and Saturday service.

At AcceleRate Financial, we’re always looking for ways to deliver an improved member experience. When our members asked for improved accessibility and convenience, we took that to heart. We are thrilled to introduce The Member Solutions Centre (MSC). The MSC is based at the corporate office of our parent company, Crosstown Civic Credit Union, and is staffed with trained and experienced employees. This phone and web-based support team provides members with the option to do much of their banking over the phone or via email as the MSC can service many of the basic transactions. Extended hours and remote assistance give our members more options and more accessibility. It’s service when you need it, how you prefer to receive it.

Here’s what you can expect from your Member Solutions Centre:

  • Extended Hours: Monday to Friday 8:00 AM to 6: 00 PM and Saturdays 9:00 AM to 3:00 PM. We’re here to support you, even after your branch closes.
  • Transactions: Most transactions, account updates — it’s all just a phone call away.
  • Online Technical Support: all your online banking-related questions answered with on-demand, online technical support.
  • Guaranteed Live Answer: you’re guaranteed to speak to a live, in-person employee – no bots, no problems.

Here’s what your Member Solutions Centre can do you for you when you call in:

  • Make general inquiries and changes to your account (account balance, canceling a debit card, changing account package, etc.).
  • Update your account information.
  • Provide support for any of our online tools.

How to Contact the Member Solutions Centre:

Local Phone: 204-942-1277
Toll-Free Phone: 1-866-941-6356
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Hours:
Monday to Friday 8:00 AM – 6:00 PM
Saturday 9:00 AM – 3:00 PM

At AcceleRate Financial, we work hard to keep our service fees low. We regularly check our fees to make sure they:

  • Provide value to our members
  • Are affordable and comparable to fees charged by other local financial institutions
  • Cover our costs to provide our services

Our latest review led to some changes to our service fees for some of our personal and business accounts.  

These service fee changes will be effective on July 22, 2019.

Intra-Account Transfers

(via phone)

 

AcceleRate Financial Savings

Current

July 22

Full Service

Account Benefits

Accelerate Savings

$0.00

$1.00

  • FREE if complete the intra-account transfer through online, mobile or automated telephone banking

 

 

We are updating our banking system this July to serve you better. Conversion weekend is July 19-22, 2019.

We’re working hard to minimize inconvenience to our members; however, there will be some impact to you during and after the banking system conversion weekend, which will be occuring July 19-22, 2019.

What we’re doing to prepare:

A website support hub will be launched in June. It will host all the information and resources you need to prepare for conversion weekend. More information will be communicated within the next month. We will also be launching a Member Solutions Centre, extending support services to members via phone, which will launch in the coming months as well.

What you can do to prepare:

Open all mail from us for further details about how the banking system conversion may affect you and what you need to do to prepare. This may include letters, newsletters, statement slips, direct mail postcards, and guides.

We apologize for the potential inconvenience and thank you for your patience as we update our system in order to better serve you.

6p CrosstownCivic Forward Together Phase 1 Full Colour

 

 

 

 

 

 

Exceptional Service

AcceleRate Financial is committed to providing our members with excellent service and support. If you have any questions, comments or concerns, please contact our member services support centre.

 

Lost or Stolen Member Card?

If your AcceleRate card has been lost or stolen, please call immediately to cancel access to your card.

Canada/US:
877-764-3693

Accelerate Debit Card