Frequently Asked Questions

AcceleRate Financial is a Manitoba-based credit union that offers branchless banking services to members across Canada. We are a virtual division of Access Credit Union.

AcceleRate Financial, a division of Access Credit Union Limited, is owned by its members. Every member, through their Membership Share, owns a part of the organization. Each new member is required to fund a share, which will be taken from your initial deposit.

Yes. All funds invested with AcceleRate Financial are 100% guaranteed by the Deposit Guarantee Corporation of Manitoba. Your principal and interest are guaranteed without limit. In addition, as a division of Access Credit Union, AcceleRate Financial is supported by its financial strength.

In order to establish your account with AcceleRate Financial, you must be a resident of Canada, have a valid Social Insurance Number, and be 18 years of age or older. Accounts will be in the name of an individual(s) only and as such may not be in the name of a corporation, business, organization or trust.

No, there is no cost to open an account. We also do not charge monthly fees, however some service and transaction fees may apply. Please review our fee schedule.

No. AcceleRate Financial only offers Canadian investment products. We will only accept cheques in Canadian funds, drawn on Canadian financial institutions.

Yes. You will receive monthly statements. Account activity may also be viewed on our secure online banking site.

As a Canadian credit union, we must comply with federal and provincial legislation and regulations. As a virtual credit union, your Social Insurance Number is required so we can comply with various identity regulations, in addition to income tax reporting requirements. The personal cheque is to ensure accuracy of the personal information and is a requirement due to the implementation of the Proceeds of Crime (Money Laundering) and Terrorist Financing Act. If you do not have cheques currently, you can request one from your financial institution.

Yes. Each new member must complete a tax declaration form.

While we do not charge monthly service fees, AcceleRate Financial does charge fees for some services and transactions. Please review our service fee schedule to learn more.

No. AcceleRate Financial always provides our members with very favourable interest rates at all times. We offer the same rates to each member, no matter the amount of funds deposited or already on deposit.

Yes. We offer rate guarantees for new deposits, registered transfers and GIC renewals.

• We offer rate guarantees up to 14 days for new funds that are mailed for a new GIC.
• We offer rate guarantees up to 14 days for our GIC renewals.
• We offer guarantees up to 30 days for registered transfers from other financial institutions.

If you wish to place a rate guarantee for any of the above, please contact us to reserve your rate today.

AcceleRate Financial representatives are available Monday to Friday from 9:00 a.m. to 5:00 p.m. (CST). Our member services representatives will assist you with any questions regarding your account, rate guarantees or any of the products we offer.
Please call 1-888-954-9543, 204-954-9543 in Winnipeg or e-mail info@acceleratefinancial.ca

No. AcceleRate Financial does not offer these products at this time.

No. AcceleRate Financial is operated as a separate division of Access Credit Union and not as one of their full service branches. We are not a brick-and-mortar operation.

Once your account has been established, you can make deposits via various methods—the most convenient being Deposit Anywhere™ through our mobile app, or INTERAC® e-transfer. You can mail your deposits using the postage paid envelopes provided. You can deposit at credit union ATMs displaying the ACCULINK® logo. Another method is to have your paycheque deposited directly to your account, or by establishing an AcceleRate pre-authorized debit, to debit a financial institution of your choice for a set amount of funds on a specific date(s) of a month.

Depending on the product that you choose, your funds could have some restrictions. When you deposit to your savings account, we place a 10-day hold day on that specific deposit. You are, however, earning interest from the date the deposit is made. All GICs are non-redeemable prior to maturity, meaning your funds are locked in until your term ends.

Since AcceleRate has no branch facilities, we selected a PO Box number as the most secure method to receive deposits for our member accounts.

Call our member services support centre at 1-888-954-9543 (204-954-9543 in Winnipeg). If possible, please have your AcceleRate Financial member number available when you call.

Please visit our How to Bank and Service Fees pages for more information.