Accessibility Statement

AcceleRate Financial supports accessibility and inclusiveness of persons with disabilities as set out by the Accessibility Standard for Customer Service Act. We are committed to providing service in a way that respects the dignity, independence, and equality of everyone. We believe that whether a person’s disability is apparent or not, everyone should be treated with courtesy, made to feel welcome, and have their need for accommodation respected whenever they interact with us. We share accessibility policy and procedures with our parent company, Crosstown Civic Credit Union. Our policy is available here and procedures are available upon request. To request a copy, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Feedback
You’re feedback is important to us as it provides a valuable way for us to learn what we can do to improve our service and how we can better meet your needs. You are welcome to provide feedback regarding our services at any time. All feedback is confidential and can be submitted in the following ways:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Fax: 204.947.3108
Phone: 204.942.1277

Online Accessibility

We are committed to ensuring our online services are accessible to all users. The information below suggests how to obtain the best user experience on our website.

Adjust your computer's settings for a better experience
You can improve your online experience by customizing your computer's settings to meet your individual needs.

Browsers
This site has been built using code compliant with W3C standards for HTML and CSS. Our website should display correctly in the current versions of the following browsers: Firefox, Chrome, Microsoft Edge, Safari, and Opera.

We recommend you keep your browsers up-to-date. Newer browsers tend to provide more display options to make content accessible, and may work better with assistive technologies.

Responsive
Our website has also been built to adapt to the screens of modern mobile devices such as iPhone, iPad, or Android phones.

Text size
You can vary the text size by using your browser’s text resize option: in many web browsers this can be accessed by selecting “View” -> “Text Size” or by pressing Ctrl + and Ctrl - on your keyboard.

Color contrast
We have checked text and background color combinations to ensure that the contrast is sufficient.

Alternative text for images
All appropriate images have been given alternative text so that reading devices can “understand” them.

Keyboard Navigation
For visitors who do not use a mouse, pages on this website are fully navigable using a keyboard alone. Most modern browsers support keyboard navigation, but keystrokes and shortcuts may vary depending on your browser.

Contact us if you have trouble using our website.
If you experience difficulties in accessing any content or functionality on our website, please contact us. We are always open to making improvements to provide the best possible online experience for our users.

Exceptional Service

AcceleRate Financial is committed to providing our members with excellent service and support. If you have any questions, comments or concerns, please contact our member services support centre.

 

Lost or Stolen Member Card?

If your AcceleRate card has been lost or stolen, please call immediately to cancel access to your card.

Canada/US:
877-764-3693

Accelerate Debit Card