Banner FAQs

Frequently Asked Questions

Our member services team has helped to compile the most commonly asked questions about AcceleRate Financial and our products and services. If you can’t find the answer you’re looking for, please contact our member services centre and a representative will be able to help with any of your questions.

Membership, Accounts and Services

  • What is AcceleRate Financial and how is it related to Crosstown Civic Credit Union? +
    AcceleRate Financial is a Manitoba-based credit union that offers branchless banking services to members across Canada. We are a virtual division of Crosstown Civic Credit Union.
  • Do I need to buy a share to become a member? +
    AcceleRate provides each member with a complimentary $5 share. Please note: this share will be forfeited upon closure of membership.
  • Are my funds guaranteed? +
    Yes. All funds invested with AcceleRate Financial are 100% guaranteed by the Deposit Guarantee Corporation of Manitoba. Your principal and interest are guaranteed without limit. In addition, as a division of Crosstown Civic Credit Union, AcceleRate Financial is supported by its financial strength.
  • Who can invest with AcceleRate Financial? +
    In order to establish your account with AcceleRate Financial, you must be a resident of Canada, have a valid Social Insurance Number, and be 18 years of age or older. Accounts will be in the name of an individual(s) only and as such may not be in the name of a corporation, business, organization or trust.
  • Are there fees or charges to open an account? +
    No, there is no cost to open an account. We also do not charge monthly fees, however some service and transaction fees may apply. Please review our fee schedule.
  • Does AcceleRate offer US investments? +
    No. AcceleRate Financial only offers Canadian investment products. We will only accept cheques in Canadian funds, drawn on Canadian financial institutions.
  • Do AcceleRate accounts qualify for Crosstown Civic Credit Union Member Equity Plan? +
    No. AcceleRate Financial account rates differ from those offered by Crosstown Civic and therefore are specifically excluded from this program.
  • Will I receive a statement? +
    Yes. Statements are mailed on a quarterly basis to members. Members can also request to receive only one quarterly statement per year on December 31st (required for audit purposes). Account activity may also be viewed on our secure Internet Banking site.
  • Why do you need a Social Insurance Number and a personalized cheque to open an account? +
    As a Canadian credit union, we must comply with federal and provincial legislation and regulations. As a virtual credit union, your Social Insurance Number is required so we can comply with various identity regulations, in addition to income tax reporting requirements. The personal cheque is to ensure accuracy of the personal information and is a requirement due to the implementation of the Proceeds of Crime (Money Laundering) and Terrorist Financing Act. If you do not have cheques currently, you can request one from your financial institution.
  • Do we both need tax declaration for a joint account? +
    Yes. Each new member must complete a tax declaration form.


Products, Rates and Fees

  • Are there any fees associated with my account? +
    While we do not charge monthly service fees, AcceleRate Financial does charge fees for some services and transactions. Please review our service fee schedule to learn more.
  • Does AcceleRate negotiate interest rates, match rates from other institutions or offer bonuses depending upon the dollar amount invested? +
    No. AcceleRate Financial always provides our members with very favourable interest rates at all times. We offer the same rates to each member, no matter the amount of funds deposited or already on deposit.
  • Do you offer rate guarantees? +
    Yes. We offer rate guarantees for new deposits, registered transfers and GIC renewals.
    • We offer rate guarantees up to 14 days for new funds that are mailed for a new GIC.
    • We offer rate guarantees up to 14 days for our GIC renewals.
    • We offer guarantees up to 30 days for registered transfers from other financial institutions.
    If you wish to place a rate guarantee for any of the above, please contact us to reserve your rate today.
  • Who do I speak to if I have more questions? +
    AcceleRate Financial representatives are available Monday to Friday from 9:00 a.m. to 5:00 p.m. (CST). Our member services representatives will assist you with any questions regarding your account, rate guarantees or any of the products we offer.
    Please call 1-888-954-9543, 204-954-9543 in Winnipeg or e-mail info@acceleratefinancial.ca
  • Does AcceleRate Financial offer LIRA, LIF or RESPs? +
    No. AcceleRate Financial does not offer these products at this time.


Banking and Account Management

  • Can I make a deposit, or speak to a representative at a branch of Crosstown Civic Credit Union regarding my AcceleRate account? +
    No. AcceleRate Financial is operated as a separate division of Crosstown Civic Credit Union and not as one of their full service branches. We are not a brick-and-mortar operation.
  • How do I make additional deposits? +
    Once your account has been established, you can make deposits via various methods—the most convenient being Deposit Anywhere™ through our mobile app, or INTERAC® e-transfer. You can mail your deposits using the postage paid envelopes provided. You can deposit at credit union ATMs displaying the ACCULINK® logo. Another method is to have your paycheque deposited directly to your account, or by establishing an AcceleRate pre-authorized debit, to debit a financial institution of your choice for a set amount of funds on a specific date(s) of a month.
  • Are my funds readily accessible? +
    Depending on the product that you choose, your funds could have some restrictions. When you deposit to your savings account, we place a 10-day hold day on that specific deposit. You are, however, earning interest from the date the deposit is made. All GICs are non-redeemable prior to maturity, meaning your funds are locked in until your term ends.
  • Why are deposits mailed to a PO Box? +
    Since AcceleRate has no branch facilities, we selected a PO Box number as the most secure method to receive deposits for our member accounts.
  • What if I'm having trouble logging on to Internet Banking or ExpressLine Telephone Banking? +
    Call our member services support centre at 1-888-954-9543 (204-954-9543 in Winnipeg). If possible, please have your AcceleRate Financial member number available when you call.
  • How do I make a deposit, withdraw funds, etc.? Are there fees associated with these activities? +
    Please visit our How to Bank and Service Fees pages for more information.

Exceptional Service

AcceleRate Financial is committed to providing our members with excellent service and support. If you have any questions, comments or concerns, please contact our member services support centre.

 

Lost or Stolen Member Card?

If your AcceleRate card has been lost or stolen, please call immediately to cancel access to your card.

Canada/US:
877-764-3693

Accelerate Debit Card