Service Solutions

As a virtual credit union, AcceleRate Financial offers convenient self-service options to access your funds and manage your accounts.


Ways to Bank

Whether at home or on the go, there are several ways to bank with AcceleRate Financial.

Please note that AcceleRate Financial online banking services are provided through our parent company—Crosstown Civic Credit Union —and is branded as such. If you have specific questions about banking with AcceleRate Financial, please visit Frequent Asked Questions page or contact our member services centre.

  • Mobile
  • Our simple, user-friendly app—powered by MemberDirect® and hosted by our parent company, Crosstown Civic Credit Union—is free to download. Use the app to:

    • Deposit Anywhere™
    • View account balances / history
    • Transfer funds between AcceleRate accounts
    • Send Interac e -Transfers
    • Pay Bills and add / delete bill payees
    • Set up / manage Direct Alerts

     

    Download The Crosstown Civic Credit Union mobile app:

    For Apple For Android
  • Online
  • Online banking grants you 24-hour access to your accounts and account management features. Access online banking from a device connected to the internet to:

    • View account balances / history
    • Transfer funds between AcceleRate accounts
    • Send Interac e -Transfers
    • Pay Bills and add / delete bill payees
    • Set up / manage Direct Alerts

     

    Log in to online banking
  • ATM
  • Use your AcceleRate Flash® enabled card at any ACCULINK® / INTERAC® ATM in Canada or the Cirrus system in the US and around the world. From thousands of credit union ATMs across Canada, you can:

    • View account balances / history
    • Withdraw / deposit cash
    • Transfer funds between AcceleRate accounts
    • Change your PIN

     

    Find an ATM near you
  • Telephone
  • Access your AcceleRate Account information by phone any time of the day with ExpressLine Telephone Banking. This automated service provides the following:

    • Easy account access 24/7
    • Free enrollment / unlimited account access
    • Access to account balances / recent transactions / statement info
    • Bill payments
    • Change PIN

     

    Call ExpressLine Telephone Banking toll free:

    1-888-585-9119

Learn more about AcceleRate Financial self-service:

Transactions Account Management

 

Exceptional Service

AcceleRate Financial is committed to providing our members with excellent service and support. If you have any questions, comments or concerns, please contact our member services support centre.

 

Lost or Stolen Member Card?

If your AcceleRate card has been lost or stolen, please call immediately to cancel access to your card.

Canada/US:
877-764-3693

Accelerate Debit Card